Customer Relationship Management (CRM) White Papers, Case Studies and Customer Relationship Management (CRM) Webcasts - SysAdmin Magazine Research Papers and Reports

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ERP - A Poplular Choice for Midmarket Business

by SAP America Inc

September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.

(E-LEARNING TUTORIAL)

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City of Ulm Case Study

by FrontRange Solutions Inc

July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability.

(CASE STUDY)

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Contact Centers for Dummies

by Avaya Inc.

November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

(WHITE PAPER)

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A Manufacturing Imperative: Enterprise Service-Oriented Architecture

by SAP America Inc

August 2008 - (Free Research) This white paper describes enterprise SOA and the business opportunities it creates for manufacturers.

(WHITE PAPER)

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Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World?

by SAP America Inc

August 2008 - (Free Research) Your company’s ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.

(WHITE PAPER)

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What you Need to Know about Launching Network Systems Management Solutions

by CITTIO

September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive.

(WHITE PAPER)

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Essential Email Reporting Made Easy

by Sirana Software

September 2008 - (Free Research) View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.

(WEBCAST)

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City of Nanaimo - Technical Case Study

by BlackBerry

April 2008 - (Free Research) The City of Nanaimo wanted to update its wireless inspection process with a solution that offered inspectors more features, including a simpler way to remotely print inspections while at job sites. They turned to a blackberry solution.

(CASE STUDY)

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CRM for the Professional on the Go

by BlackBerry

March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.

(WHITE PAPER)

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A Closer Look at SaaS Purchasing Behaviors and Attitudes

by Citrix Online - GotoMyPC

July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…

(WHITE PAPER)

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Defining a Mobile Architecture for Success: How, When and Why to Use a Multichannel Access Gateway

by Sybase iAnywhere

July 2008 - (Free Research) This webcast explains how a MAG infrastructure provides connectivity between any application, any piece of data, and any mobile device. Learn how a Multichannel Access Gateway (MAG) will help your company lower support costs.

(WEBCAST)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Automating Closed-Loop Marketing

by Neolane Inc.

October 2008 - (Free Research) Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past.

(WHITE PAPER)

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Secure Internet Single Sign-On for Salesforce CRM

by Ping Identity Corporation

November 2008 - (Free Research) PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service.

(WHITE PAPER)

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M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd

by Bowen & Groves

May 2008 - (Free Research) Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system.

(CASE STUDY)

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SAP Supports Applications on VMware Platform: An Industry Milestone

by VMware and Intel

October 2008 - (Free Research) The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform.

(WHITE PAPER)

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X86 Server Virtualization For High Availability And Disaster Recovery

by VMware, Inc.

October 2008 - (Free Research) According to a recent Forrester study, 49% of enterprises surveyed that are implementing or interested in x86 server virtualization indicate that improving disaster recovery/business continuity continues to be a very important motivation for adoption.

(WHITE PAPER)

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Disaster Recovery Solutions from VMware: Transforming Disaster Recovery

by VMware, Inc.

October 2008 - (Free Research) VMware Infrastructure is transforming the way disaster recovery is done today and in the future; it changes the disaster recovery paradigm to one that is cost effective, rapid and reliable.

(WHITE PAPER)

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Upgrade and Archive Strategies for Oracle E-Business Suite

by IBM

May 2008 - (Free Research) Oracle E-Business Suite sites should consider the benefits of database archiving as best practice component in any upgrade plan. Learn how to incorporate archiving into your upgrade plan to reduce the risk of extended downtime and ensure project success.

(WHITE PAPER)

GO TO WHITE PAPER

Value Proposition for IBM Power Systems as Database Server in Midsize Companies - Cost Comparisons for Linux

by IBM

September 2008 - (Free Research) This ITG report shows the advantages of the IBM Power platform for Linux database serving in mid-sized companies. It will discuss the use of IBM Power servers for core database serving and give a number of reasons to consider the Power platform.

(WHITE PAPER)

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ITG Report: Value Proposition for IBM Power Systems as Database Server in Midsize Companies - Cost Comparisons with Windows Servers

by IBM

September 2008 - (Free Research) This report examines the use of the IBM Power platform as an alternative to commodity Windows servers. Learn how the IBM Power platform offers many advantages in performance, scalability and key functional capabilities to support key database serving.

(WHITE PAPER)

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IT Leadership Strategy: How to Provide World-Class Help Desk Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

(WEBCAST)

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How Does Your IT Help Desk Measure Up?

by Citrix Online - GotoAssist

July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.

(WHITE PAPER)

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Advent Portfolio Exchange Demo

by Advent Software, Inc

July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.

(WHITE PAPER)

GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take

by Double-Take Software

February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data.

(WHITE PAPER)

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