Customer Service (General) White Papers, Case Studies and Customer Service (General) Webcasts - SysAdmin Magazine Research Papers and Reports

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Breakaway BPM - A New Era of Business Process Management

by Metastorm

February 20, 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.

(WHITE PAPER)

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Building Triple-Play Services

by Alcatel-Lucent

November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering high quality services that can be efficiently and consistently managed.

(E-LEARNING TUTORIAL)

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Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities

by MapInfo Corporation

July 2008 - (Free Research) The MapInfo Professional solution is a windows based mapping application that enables easy visualization of the relationships between data and geography, and performance of detailed analysis to drive insightful decisions.

(WHITE PAPER)

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MapXTreme Java Edition Data Sheet

by MapInfo Corporation

March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.

(WHITE PAPER)

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Ventana Research: Business Intelligence for Operational Performance

by Actuate

December 2008 - (Free Research) Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.

(WHITE PAPER)

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Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment

by Alcatel-Lucent

August 2008 - (Free Research) Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you’ll need to follow to ensure success in completing network transformation.

(WHITE PAPER)

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Data Quality and Identity Resolution

by Informatica

June 2008 - (Free Research) This paper describes how identity Resolution complements and extends the application of data Quality and data integration processes into business applications.

(WHITE PAPER)

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Making a Science of Search: Informatica Helps Elsevier Reinvent

by Informatica

October 2008 - (Free Research) Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.

(CASE STUDY)

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Bringing Design and Engineering into the Enterprise to Meet Current Demands on Utilities

by Autodesk

November 2008 - (Free Research) Using Autodesk Geospatial Solutions, organizations can use the industry’s leading design tools to create network asset design data.

(WHITE PAPER)

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Building the Business Case for Host Intrusion Defense

by Third Brigade

June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas.

(WHITE PAPER)

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Presentation Transcript: The Service Delivery Platform: E Unum Pluribus or, in English, “Out of One, Many”

by Pitney Bowes Group 1 Software

November 2008 - (Free Research) Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.

(WHITE PAPER)

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Adding Shock Absorbers to Your Messaging System

by Azaleos Corporation

December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

Podcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications

by Nuance

December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(PODCAST)

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Webcast: Need to Reduce your Telecom and IT Costs? Nuance can Help with Speech-Driven Packaged Applications

by Nuance

December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to Save Time and Money

by ABS Associates, Inc.

October 2008 - (Free Research) This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Implementation: The 7 Areas of your Business That Must be Primed

by Avaya Inc.

September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.

(WHITE PAPER)

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A Practical Guide to VoIP for Small Businesses

by Avaya Inc.

August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.

(WHITE PAPER)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Improving Service in Volatile Markets

by Microsoft Dynamics

September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.

(WHITE PAPER)

GO TO WHITE PAPER

AntiPhishing Solutions: Prevent, Detect and Shut Down Phish Attacks -- Fast

by MarkMonitor

October 2008 - (Free Research) AntiPhishing Solutions is an integral part of the MarkMonitor Brand Protection Platform. Learn how to combat sophisticated attacks such and discover a three-pronged approach to protection.

(WHITE PAPER)

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Evaluating NAS Performance

by Exanet

October 2008 - (Free Research) This Webcast explores how scale-out clustered NAS systems deliver SAN levels of performance with the ease of management and the lower cost of NAS.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy

by InQuira Inc

October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

(E-LEARNING TUTORIAL)

VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

The Value of Customer Insight

by Siperian, Inc.

October 2008 - (Free Research) Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

Customer Insight: Many Organizations Desire It, yet Few Really Possess It

by Siperian, Inc.

October 2008 - (Free Research) This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].

(WHITE PAPER)

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FAMIS Performance Scorecard

by FAMIS Software, Inc., An Accruent Company

December 2008 - (Free Research) FAMIS Performance Scorecard is a performance management communication system that directs the energies, skill sets, and area expertise held by people throughout the Organization toward achieving targeted results.

(WHITE PAPER)

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