November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
December 2008 - (Free Research) This paper looks at the need for laptop and desktop data protection and, based upon recent IDC research, the key requirements firms should consider in evaluating enterprise-level online PC backup solutions.
September 2008 - (Free Research) If you are worried about the performance of your web applications, you are not alone. Learn how F5's approach to Application Delivery Networking eliminates the bottlenecks inherent in browsers, in the network, and in the data center.
November 2008 - (Free Research) Business today is increasingly collaborative in nature. Companies, more often than not, are comprised of geographically separated offices and business is conducted with an ever expanding network of partners and customers around the globe.
February 2008 - (Free Research) This white paper discusses a study showing the effect of blanking (filler) panels on airflow patterns and IT equipment intake temperatures within equipment (server) cabinets.
December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
January 2008 - (Free Research) KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results.
December 2008 - (Free Research) John Burke, Nemertes Research will discuss Information Risk Management and how to make the move from asset based security to data-centric security.
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
September 2008 - (Free Research) This new issue paper from Cognos, an IBM company, features research from Gartner highlighting the five BI success factors for the midsize organization, including tactical guidelines for effective BI deployment.
September 2008 - (Free Research) Data replication has become a common process within most enterprise IT departments. The need to protect critical data and ensure continuity of operations drives many to deploy sophisticated replication solutions. This paper gives more details.
November 2008 - (Free Research) The RSA Anti-Fraud Command Center (AFCC) is a 24x7 war room that is designed to detect, monitor, track and shut down phishing, pharming and Trojan attacks against almost 300 institutions worldwide.
November 2008 - (Free Research) This article provides an overview of the Atrato system's unique approach to eliminate drive tending and minimize risk of data loss for a three-year operational lifetime.
September 2008 - (Free Research) Virtualization continues to be the dominant buzz-word for businesses wanting to reduce IT costs, and ultimately create a more flexible, efficient and automated applications workload environment for next generation computing infrastructures.
May 2008 - (Free Research) This whitepaper analyzes the importance of executive dashboards. The steps to build an executive dashboard are discussed as well as the target audience and types of information that should be presented in the project.
October 2008 - (Free Research) Read how the Frost & Sullivan Green Excellence Award in Technology Innovation recipient has demonstrated superior technological advancement which is aligned with a sustainable and environmentally conscious objective.
October 2008 - (Free Research) Learn how database activity monitoring (DAM) solutions mitigate data risk by discovering critical data in the data center, monitoring and analyzing activity, providing detailed auditing trails, and reporting on all user access.
January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
June 2008 - (Free Research) This whitepaper covers what is needed to develop a comprehensive security policy for your System i data center. It also includes key areas of focus in protecting your computing environment and the steps involved in preparing it for security.
November 2008 - (Free Research) Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
by Diligent Technologies Corporation, an IBM Company
April 2008 - (Free Research) IT directors and storage administrators will be interested in this research that details five disk-based data protection solutions from emerging data protection vendors.
November 2008 - (Free Research) This white paper explains the growing importance of the CIO, the new technologies that can positively impact the data center's energy consumption without sacrificing performance, and exactly how to calculate the energy and cost savings.
