July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
October 2008 - (Free Research) Iron Mountain's Connected Backup for PC solution eliminates the risk of data loss from enterprise desktops and laptops by automatically backing up data in the background, this solution ensures complete data protection without interrupting users.
December 2008 - (Free Research) Entry.com is a deeply integrated project management and help desk solution. Its enterprise functionality improves work productivity and optimizes resource utilization. Sign up today and experience how Entry.com can help you. Available On-Demand!
July 2008 - (Free Research) Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
December 2008 - (Free Research) This report examines outsourcing practices from 200 of the largest organisations in the UK and the US and provides pointers as to how the most experienced outsourcers are putting in place effective processes to drive the risk out of outsourcing.
August 2008 - (Free Research) Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized
by flux.
December 2008 - (Free Research) The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.
April 2008 - (Free Research) An Exchange migration is one of the most complex, labor-intensive projects an organization can undertake. However, with the proper planning and execution, you can successfully migrate and minimize the impact on your users and your help ...
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
August 2008 - (Free Research) This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
July 2008 - (Free Research) Oracle Advanced Security provides transparent, standards-based security that protects data on the network, on disk and on backup media.
October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
October 2008 - (Free Research) Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
