November 2008 - (Free Research) This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
July 2008 - (Free Research) Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
December 2008 - (Free Research) Entry.com is a deeply integrated project management and help desk solution. Its enterprise functionality improves work productivity and optimizes resource utilization. Sign up today and experience how Entry.com can help you. Available On-Demand!
August 2008 - (Free Research) Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
October 2008 - (Free Research) Iron Mountain's Connected Backup for PC solution eliminates the risk of data loss from enterprise desktops and laptops by automatically backing up data in the background, this solution ensures complete data protection without interrupting users.
June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.
December 2008 - (Free Research) Find out how a VMware financial service customer used VMware® View™ 3, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices.
April 2008 - (Free Research) An Exchange migration is one of the most complex, labor-intensive projects an organization can undertake. However, with the proper planning and execution, you can successfully migrate and minimize the impact on your users and your help ...
September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
September 2008 - (Free Research) According to the Information Security/ SearchSecurity.com Priorities 2008 survey, you'll be spending more time on...well, you name it.
September 2008 - (Free Research) Research ups awareness on backdoors that present attackers with a cheaper means of malware distribution and system access.
September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
December 2008 - (Free Research) The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
